Building bridges to the future of caregiving

It was almost unthinkable that a year and a half ago, a global pandemic unlike anything we had ever seen turned our world upside down. Overnight, we were forced to re-imagine learning, re-imagining work, and re-imagining caregiving. Now, eighteen months later, healthcare is at another pivotal moment, as we look at the future of care and how the pandemic has changed the way care is delivered and received. squirrel.

Technology is now synonymous with healthcare. Patient and clinician expectations, fear of cybersecurity breaches, and the recognition that care can be delivered differently are driving healthcare organizations toward transformation. unprecedented digital.

With rapid transformation comes the challenge

The digital divide continues to grow between those with access to devices, connectivity and digital knowledge – and those without. The already shortened global healthcare workforce is experiencing further burnout due to the pandemic, causing mental health problems and forcing some out of the field.

And, unfortunately, it’s only become more profitable for bad actors to target the healthcare industry, with the average cost of a healthcare data breach totaling 7 million. dollars, up 10% from 2019.first

So, how can your healthcare organization prioritize investments and prepare your workforce for the future of care?

No matter what goal you’re trying to achieve, Cisco can help build the bridge to get you there.

More than ever, we believe that technology can be used to empower everyone, make a meaningful impact, and deliver a better and brighter future than today.

Our commitment to wellness extends beyond our flagship products and services. To date, Cisco has positively impacted more than 527 million people through social impact grants and signature programs.. During the last year, we donated $53 million in cash and personal protective equipment to nonprofits and COVID-19 first responders.2

As we look to the future, I’m excited to reinforce Cisco’s commitment to healthcare with a few announcements.

Simplify virtual care with Webex Instant Connect

Today, patient expectations are driving healthcare organizations to adopt digitally enabled, on-demand, and doctor-patient interaction seamlessly connected.

It’s important for healthcare organizations to get it right the first time, making it easy for patients to connect with their providers.

In fact, 53% of millennials will switch to a competitor after only one negative experience.3 With the growing digital divide and a staggering number of people lacking the digital knowledge to take a video visit, remote appointments need to be simple.

With Webex Instant Connect for virtual care, the interaction between doctor and patient care is seamless and secure. The solution can be launched from existing health apps (EHR/EMR) or in a standalone browser, as it does not require downloading apps, plugins or browser logins.

We believe this tool will be a valuable resource for healthcare organizations as they evolve their virtual care offerings to best meet the needs of patients and clinicians. ready.

Doctors connect with patients through telemedicine

Innovate for the future with Cisco Customer Experience

We know healthcare organizations are under tremendous pressure to deliver value at faster speed and scale, with fewer resources, increased complexity, and higher risk.

That’s why, together with our partners, Cisco Customer Experience (CX) helps you optimize for today’s challenges, prepare for tomorrow’s changes, and innovation for the future. With world-leading healthcare and infrastructure experts and unmatched digital intelligence, Cisco CX focuses on people and connections that drive healthcare forward. up in times of change. Whether it’s a full digital transformation or extra help to keep you proactive, CX can help you get there faster and with less risk.

With the proven success of our offerings, Cisco CX can help your organization:

  • Improve and scale reach, engagement, and experience across the entire care process with recommendations based on industry data and client benchmarks
  • Protect your networks, endpoints, devices, and users with industry-leading security expertise and threat visibility
  • Get the most out of your technology to help you achieve results that really matter to you and your patients
  • Transform at a variable rate with a flexible resource model
  • Empower your teams to respond faster and drive change more effectively with cutting-edge learning to upskill IT teams

Cisco Business Critical Services gives you access to an elite community of world-class professionals who have a proven track record in accelerating and maximizing business value for healthcare organizations. Our Cisco CX Healthcare Practices are ready to help your organization build business and clinical resilience for the future of healthcare.

Cisco at HIMSS 2021

We are excited to share that Cisco will be available in HIMSS 2021 (August 9-13 in Las Vegas).

With our longstanding partnership with the Health Care Information Management Systems Association (HIMSS), we believe there is no better place to strengthen Cisco’s commitment to the care industry. health than at the HIMSS 2021 event.

We invite you to visit the Cisco booth (3929) in the HIMSS Digital Park to learn more about how our solutions and services are pushing the boundaries of what is possible in the care sector. health today. Plus, come visit our partner Medigate (Stand C359) for a clinical non-reliability demo with Cisco.

Join our healthcare professionals in the Digital Park theater to two insightful presentations around the future of care and providing equal access for all. Each session will be broadcast twice a week and will be available on demand for those unable to watch on-site.

Have a specific question for our team or want to connect with your digital strategy? Interact with a Cisco expert by booking a 1:1 meeting through MyHIMSS Planner tool.

Whether you are able to attend HIMSS 2021 in person or are looking to experience the virtual event, please visit Cisco HIMSS website for exclusive content sets and session recordings.

In recognition of our everyday healthcare heroes

I would like to take this opportunity to acknowledge our frontline workers and healthcare providers for helping us through an extremely challenging year. You are our heroes and we applaud your continued efforts in keeping us safe and healthy.

We look forward to sharing some Amazing stories of healthcare heroes just like you at HIMSS and beyond.

  1. Ponemon “The Price of a Data Breach in 2020”
  2. Cisco 2020 CSR Report
  3. Zendesk”Millennials versus Gen Z: How Do Their Customer Service Expectations Compare”

“The already shortened global healthcare workforce is experiencing further burnout due to the pandemic, causing mental health problems and forcing some out of the field.”Plan managers and support coordination teams transition to provide the best service to their clients.


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