Building the future of banking

Chad: No, I think definitely both. You worry because the smallest problem can affect a large number of customers. So that’s the downside, that’s you have to make sure you think about resilience in everything you do. And that kind of embedding culture at Chase is that we know we’re huge at JPMorgan Chase and we have to make sure we keep that in mind because the smallest impact can affect thousands. client . And so we want to make sure we consider that in everything we do. But it’s also a huge opportunity because if you can build technology that really automatically scales to be able to support one of the largest financial institutions in the world, you can do it anywhere. anywhere. And I think it’s a challenge that we’re honored to accept, that we can develop technology that can really scale for the biggest workloads and deliver the best customer experience. our goods.

laurel wreath: Speaking of the future, how do you see the future of banking in the next decade? How will it evolve and what innovations are you excited about?

Chad: Yes, that’s a great question. I mean, the future of banking will include new types of products that can span traditional businesses. Maybe today credit cards, loans, and deposits might look very different in the future, or maybe you have a product that can be combined with as many different products as we have today. And so, I see the products themselves evolving in the future. We are already starting to see some of them on the market today. We also see products taking more advantage of intelligently using real-time data to respond to customers quickly, providing them with insights on a real-time basis. real-time to help them have the most relevant data, to create the best decision experience for their lives.

And we want to consider that these can also include alternative experiences. Maybe it’s not a traditional mobile app, maybe it’s an embedded experience in another app, and we need to think about how the products we build can also deliver these experiences. other experience. In addition, we know that large tech institutions will also continue to build and deliver their own financial products, so we must have platforms that allow us to rapidly create, innovate and differentiate the products we offer our customers, combining the best use of design and data, and the flexibility and speed of this platform ensuring that we can always bring the best innovation to its customers.

laurel wreath: I love that, being creative, innovative and different. Chad, thank you so much for being a guest of Business Lab today.

Chad: Yes. No, thank you for having me, I really appreciate it.

laurel wreath: It was Chad Ballard, head of global platform technology, consumer and community banking at JPMorgan Chase, with whom I spoke from Cambridge, Massachusetts, headquarters of MIT and MIT Technology Review, overlooking the river. Charles.

That is the content of this Business Lab volume. I am your host, Laurel Ruma. I am the global director of Insights, the custom publishing division of MIT Technology Review. We were founded in 1899 at the Massachusetts Institute of Technology, and you can find us in print on the web and at annual events around the world. For more information about us and the program, please see our website at

This show is available wherever you get your podcast. If you enjoyed this episode, we hope you’ll take a moment to rate and review us. Business Lab is a product of MIT Technology Review. This episode was produced by Giro Studios. Thank you for listening.

This content is produced by Insights, the custom content arm of MIT Technology Review. It was not written by the editorial staff of the MIT Technology Review.

This podcast is for informational purposes only and it is not intended as legal, tax, financial, investment, accounting or regulatory advice. The opinions expressed herein are the personal views of the individual(s) and do not represent the views of JPMorgan Chase & Co. The accuracy of any statements, reported findings or quotes is not the responsibility of JPMorgan Chase & Co.

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