The Central Consumer Protection Agency (CCPA) has issued 24 notices of unfair trade practices against e-commerce companies, notifying the Department of Consumer, Food and Distribution. Public on Wednesday. In a written response to a question at the Lok Sabha, Union Minister for Consumer Affairs, Food and Public Distribution Ashwini Kumar Choubey said that in addition to these 24 notices, the CCPA has also issued two Safety Notices: to warn and make consumers cautious when buying household goods. such as pressure cookers, helmets, etc. are not compliant with Bureau of Indian Standards (BIS).
Choubey announced that in accordance with the provisions of the Consumer Protection Act 2019, the CCPA has been established effective July 24, 2020 to regulate matters, in addition, related to advertisements misleading or misleading to the detriment of the interests of the public and consumers as a class.
The CCPA announced its Guidelines for Preventing Misleading Advertising and Endorsing Misleading Advertising, 2022, on June 9, 2022. These Guidelines set forth the conditions for an advertisement to be non-misleading and valid; certain regulations for decoys and free claim ads; and ban representative advertisements.
The Minister also announced that under the provisions of the Consumer Protection Act 2019, consumers may submit a consumer complaint to the appropriate Consumer Commission offline or online. by electronic portal Daahhil. Under the revised jurisdiction, the County Consumer Dispute Resolution Commission has jurisdiction to resolve claims where the value of the goods or services being paid does not exceed Rs. 50 thousand.
According to the department, the State Consumer Dispute Settlement Commission and the National Consumer Dispute Resolution Commission have legal authority when such a review over Rs. 50 lakh and upto Rs. 2 crore or more Rs. 2 crore respectively.
The Consumer Protection (Consumer Dispute Settlement Commission) Rule, 2020 notified under the ibid Act provides that there is no fee to register cases in the Consumer Dispute Settlement Commission of County regarding the value of goods or services paid at the rate of Rs. 5 thousand.
Furthermore, Section 38 (7) of the Consumer Protection Act, 2019 provides that any complaint will be resolved as quickly as possible and will endeavor to decide the complaint within a period of three months from date of receipt of notice from an opposing Party that the claim does not require analysis or testing of the goods and within five months if analysis or testing of the goods is required.
The Department of Consumer Affairs raised consumer awareness in the “JagoGrahakJago” campaign for all consumers nationwide through video spots and other materials on issues such as prominent features. of the Consumer Protection Act 2019, packaged goods, weights and gauges, identification marks, consumer complaints resolution mechanism through the website of the department, State or Territory government Union, VCO, TV, Radio, CSC.
Regular messages about these issues are being posted on social media to exploit its potential in creating consumer awareness. State governments/UT have joined in to spread awareness among consumers in rural and remote areas.
The Department of Consumer Affairs recently launched “Jagriti”, a mascot to empower consumers and raise awareness of their rights. Jagriti is predicted to be an empowered young consumer.
With this, the Department of Consumer has also established a committee to develop a framework for examining fake and deceptive reviews in e-commerce.