In February, Stellantis recalled 19,808 examples of Chrysler Pacifica plug-in hybrid 2017 and 2018 small truck due to reports of fires in 12 vehicles. The minivans were manufactured between August 12, 2016 and August 7, 2018. All were parked and turned off when they caught fire; eight of them were plugged in and charged. While engineers worked to isolate the source of the fire, Chrysler recommends what has become standard practice in the case of electrically related fire hazards: Have owners park their vehicles outside away from other objects that could catch fire. Since then, there have been two more fires in Pacifica PHEVs and the first report of minor fire injuries. Chrysler says it has developed a solution to return the pickup truck to normal operation and is now notifying owners.
The fix is a trip to seller installed software upgrade for the 16 kWh lithium-ion high voltage Battery Pack Control Module (BPCM) the battery. Dealers will also inspect the battery pack and replace it if necessary. Notably, Chrysler said it has not yet determined what caused the fire, but it understands the conditions that can lead to a fire. Software has been updated to address these prerequisites, car manufacturer says Green car report it “confirmed its remedy.”
Owners should continue to park their vehicle outside and away from structures and leave the charger plugged in until their vehicle is repaired, after which they can “continue to operate the vehicle as stated in the owner’s manual.” owner’s instructions”. The fix it will take 1.5 to two days; a rental or free car will be provided free of charge.
Stellantis has started sending letters to owners. Those with questions can contact their Chrysler authorized dealeror contact Chrysler customer service at 800-853-1403 and refer to recall number Z11. They can also call the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 888-327-4236 (TTY 1-800-424-9153) and refer to campaign number 22V077.