Tech
Consider the use of conversational AI in call centers in the US, which some agents find useful and others say exposes humans to more complex and complex workloads (Lisa Bannon /Wall Street Journal)
Lisa Bannon / The Wall Street Journal:
Consider the use of conversational AI in US call centers, which some agents find useful and others say exposes humans to more complex and complex workloads— Call centers at the forefront of artificial intelligence implementation, with bots automating basic tasks and teaching humans how to do their jobs
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