Deliver virtual care at scale

Virtual care comes in many forms, and the term covers a multitude of use cases and workflows. We’ve found that providers can deliver better telecare, at a lower cost, as they standardize on a virtual care platform that supports all use cases core.

At Cisco, we have adopted a full-stack platform approach to leverage the power of Webex services, along with cloud-deployed hardware and software, and on-premises, to deliver the best possible end-user experience and scale across a wide range of use cases. virtual care.

So what are some use cases for virtual care and how can technology drive adoption and scaling?

Reduce the need for meetings

With videos out of sync, we give administrators and physicians the ability to easily record and publish short video messages to a group of stakeholders. Video makes the message more personal than a simple email, is available for use at the recipient’s convenience, and reduces the need for another meeting.

Facilitating effective collaborative meetings and training

For team meetings or training sessions, Webex Services have been redesigned to promote interactivity and inclusivity. We want everyone in the meeting to contribute their ideas to the team.

The right video equipment in each workspace that simplifies the meeting experience for clinicians and clinical administrators and allows hospital teams to stay together in a physical meeting space while staying connected and collaborative. Collaborate with remote team members.

Outreach Management

Webex Events designed to provide end-to-end management of larger scale events. For example, community involvement or fundraising. By supporting all the different workflows needed to create a successful large-scale event, Webex Events can be completely virtual, real, or a combination of both.

World-class remote patient consultation

Because remote health consultationOur team of healthcare professionals has been purpose-built Webex Instant Connect. This is based on the Webex platform and provides four key elements of virtual care at scale: Integration in the clinician’s workflow through an easy-to-use Electronic Health Record (EHR) system accessible to all patients, secure and manageable at scale. To learn more about how to specifically drive telehealth adoption in your healthcare organization, we I recommend reading one of our previous blog posts on the subject.

This capacity is also helping to promote healthcare equity in rural areas of the country. Exam rooms are equipped with video equipment that is fit for purpose. The healthcare system schedules remote patient consultations with a clinician who is in one of their larger hospitals. Physicians use Webex Instant Connect to schedule and initiate virtual sessions. Medical assistants use video equipment in remote clinics to bring patients and doctors together via virtual call. The quality of that call is high because the clinic’s network bandwidth control organization and video equipment are built around state-of-the-art components.

Interdisciplinary cooperation

Collaboration between clinicians and specialists is critical to quality and effective patient care. Currently, we work with healthcare organizations that are using Cisco hardware and software come together to run tumor boards which brings together specialists from around the country to collaborate on patient care. We can pull up to four separate feeds into this multi-content solution, with one or two of those feeds typically coming from an existing Image Storage and Communication System (PACS). yes.

Virtual rounding

In the case of virtual rounding, we are working with hospitals to add our secure video system to the existing TVs in the ward. Then, through the EHR, clinicians are given a list of patients to round up. When a clinician presses the call button to round on a patient, the Webex platform will place a call to the video device in that patient’s room and the physician will be included in a high-quality video consultation with the patient . We use a “knock before entering” analog device to protect patient privacy.

Family involvement

The same setup can help patients stay in touch with their family members. The experience for the patient goes like this: the patient displays an app on the TV in their room, and they enter the smartphone numbers of the family members they want to contact. Our service sends an SMS text message containing a secure Webex Instant Connect link to family members. Family members click the link, their browser opens, and they join a high-quality video call with their loved one. No login or password required.

Doctorate from a distance

Vendors can also use Cisco technology to enable remote surgeon to probe other surgeons in an Operating Room through a procedure.

We can also facilitate access to care in remote parts of the world using the same technology. Here’s an interesting example of how technology is supporting home care in remote areas of Norway.

Medical education using 3D virtual technology

What does the future hold for Webex technology? Soon, you’ll see Cisco bring innovative 3D experiences to the platform through Webex hologram. We will provide a capture device that allows the presenter to work with a physical object so that remote participants wearing 3D headsets feel as if they are physically present to the object and the presenter submit. This technology will reduce the barrier of placement for medical students or the continuing education and training of healthcare professionals.

As you can see, there are many ways to use technology to scale virtual care within your healthcare organization. Our goal is to help healthcare organizations implement virtual care solutions that significantly contribute to the goals described by the quartiles of improving patient experience, delivering better outcomes. Better outcomes for patients, lower costs, improved clinician health, and health equity.

Cisco has and continues to make significant investments in our healthcare, including dedicated healthcare service capabilities promote successful technology deployment and adoption. We’re experts in secure, high-quality digital communications, and we’ve leveraged that expertise to support healthcare workflow needs – especially especially virtual care – on a grand scale.


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