Game

Disappointed Pokémon Scarlet & Violet players are said to have received refunds

Pokémon Scarlet
Image: Nintendo Life, The Pokémon Company

Ninth generation game Pokémon Scarlet and Violet Been out for a week. They took the series in a bold new direction with its open-world design but also encountered serious performance issues and glitches.

It seems for some coach, all of this (including Game Freak’s silence) has become too much, with many now asking for refunds. According to a story above VGCplayers are having “different results” when asking for a refund for the Switch eShop, but there seem to be some success stories.

One theme that is blowing up Pokémon sub channel recommends other players get refunds while they can, as Nintendo clearly knows how serious the problem is:

“I received a refund from Violet’s eshop last night after feeling the game wasn’t in a state that I felt would be acceptable for an AAA release. The agent actually spoke to me. I thought that given the situation regarding the status of Pokemon S/V, she would upgrade my case to make sure the refund was approved…It was approved an hour later.

“The fact that the agent knows what issues I’m talking about means it’s attracting attention. This is one of the few things that Nintendo/GF will be forced to pay attention to.”

Separate player reports through social media platforms also recommend a “one-time” refund. Some have even been advised to check out “third-party review sites” to learn more about future Nintendo titles and others that didn’t have as much success…

Depending on your region, it seems certain support groups are rejecting digital refund requests. Here’s part of a Twitter user’s response @Skeffi__ received from the European Nintendo Contact Center Team:

“We’re sorry to hear you’re having a hard time with Pokemon Violet. We know this won’t be the answer you expected, but for various reasons we’re unable to refund purchases. Nintendo eShop content We’ve tried to make sure this is clear before the transaction goes through, both in the agreement you’ve accepted as well as on the screen immediately before completing the transaction…please read the full text of the agreement for all of our existing systems…”

Here on Nintendo Life, we enjoyed our time in the Paldea region but saw “technological issues” as an obstacle. Digital Foundry also shares its own technical analysis video this week, noting that Scarlet and Violet are “engineered” and far below the technological standards set by the previous entries.

Then there were all the hiccups… both funny and horrifying:




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