Dispatch system error slow response time in deadly apartment fire

WAUKESHA, Wis. (CBS 58) – Waukesha officials are investigating a fault they believe caused a delay in response to a deadly apartment fire near Lambeth and Haymarket Road on Tuesday, March 8.

At a news conference Wednesday, Waukesha police and fire officials said they had identified a problem in the computer-aided dispatch system.

They said the software did not alert the fire stations as designed, and that once notified, the fire stations had to be manually alerted by a member of the Waukesha City Communications Center.

The fire department arrived on the scene 10 minutes 47 seconds after receiving the first call at the Waukesha dispatch center.

“We are exploring in detail every aspect of the response to this tragedy – from the time the call is made to the time all responders arrive on the scene. We are doing everything in our power to do so. ourselves to determine the cause of any delays to ensure that this does not happen again,” Waukesha Police Chief Dan Thompson said.

Officials said the glitch delayed their response by about five minutes.

Captain Dan Baumann said the system was working and reliable, and that they were looking into the error that occurred on this particular call.

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