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Hollywood actor filming in B.C. says sons denied boarding on Air Canada flight


A Hollywood actress in British Columbia for a movie shoot is elevating issues about how her sons have been handled after they tried to board a airplane with tickets she purchased them.

Holly Robinson Peete is in B.C. filming a Hallmark Christmas film, the place her two teenaged sons joined her for a go to earlier this month.

However when the boys, who’re Black, left to fly residence in enterprise class on Monday evening, they have been denied boarding by an Air Canada ticket attendant.

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“They weren’t allowed to board the airplane as a result of they couldn’t produce the bank card, which was their mother and father’ bank card, which paid for the ticket,” Peete mentioned in a video posted to Instagram.

“I used to be very, very upset, very upset, didn’t like the best way they have been handled, particularly by that ticket agent, and even a number of the customer support individuals have been unnecessarily impolite and disrespectful.”

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Peete, who appeared many years in the past within the Vancouver-shot movie, 21 Soar Avenue, says she’s been flying with Air Canada since then and “and have by no means needed to produce the bank card that paid for the ticket.”

Her sons, nonetheless, have been “flagged,” she mentioned, and left stranded on the airport with out both of their mother and father. They ended up spending the evening in a close-by lodge.

“I really feel it is a coverage that’s selective and actually must be checked out and they should do significantly better,” she mentioned in her Instagram publish.

In a press release, Air Canada described the incident as “an unlucky state of affairs” that arose from its bank card safety course of.


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“Typically authentic transactions require further verification when the reserving is made in an uncommon means, reminiscent of international purchases made exterior Canada for last-minute journey, and these are recognized by our automated anti-fraud programs,” a spokesperson mentioned.

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“On this occasion, our fraud prevention workforce, which isn’t positioned on the airport and due to this fact operates impartially by solely reviewing the acquisition transaction, had a priority with the best way during which the tickets have been bought for these prospects and it alerted the airport agent.”

Air Canada mentioned it had adopted up with Peete “as we acknowledge this did trigger inconvenience.”

Journey professional Claire Newell mentioned bank card fraud prices airways hundreds of thousands of {dollars} a 12 months, and conditions just like the one Peete’s sons bumped into will not be unusual.

“It’s type of like your bank card. If you buy one thing that isn’t regular. It could flag it one time and it could not one other and the system flagged it this time,” she mentioned.

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“Very often it’s inside a 24 or 48 hour interval of when the tickets would have been purchased, and usually it’s for enterprise class, and never after all within the passenger’s title — the bank card getting used.”

Newell mentioned she has her youngsters purchase tickets in their very own title because of this and recommends a mother or father contact the airline forward of time if they’re shopping for tickets for youth within the youngsters’s personal names.

However Peete says the airline didn’t seem excited by truly fixing the issue on the gate.

“One of many issues that actually bothered me was when the boys have been speaking to the ticket agent, we have been on the telephone and I stored saying, ‘I need to speak to him,’ and he wouldn’t speak to me, he wouldn’t speak to the mother or father,” she mentioned within the video.




© 2021 World Information, a division of Corus Leisure Inc.





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