The combination of making a huge difference in the lives of a myriad of domesticated animals and assisting people from all walks of life to ensure they are giving their pets a long, happy, and healthy life is increased ten-fold when you are the owner of the veterinary practice itself.
However, as much as you adore animals, naturally, as a business, you need to ensure, as much as humanly possible, longevity and success in the long term. With this in mind, here is how to improve your veterinary practice to benefit you, your employees, and your clients and their pets.
Contact a Prestigious Veterinary Consultancy Firm
An exceedingly beneficial business move, when focused on the desire to improve your surgery for everyone involved, is to partner with a prestigious and established veterinary consultancy firm, such as vetcelerator.com – which will offer comprehensive business support.
Such experts are not only adept at offering consistent support and guidance on elements such as pricing structures and services offered but also help you to take a more objective and, therefore, profitable approach to the day-to-day running of the practice. In addition, this expert help will be extremely helpful when it comes to looking for areas where costs and overheads could be reduced.
Install a Screen in the Waiting Area
A small but exceedingly effective change to the aesthetic and, indeed, the functionality of your veterinary practice would be to install an information screen in the waiting area.
This way, your clients (perhaps less so the animals themselves) will be entertained while they wait, with display screens proven to reduce the frustration caused by sometimes inevitable delays in being seen.
What’s more, you could also advertise your own practice on the screen and the new services and/or products you provide and even showcase your staff members’ own animals on the screen too.
Start Follow-Up Policies
Running and managing a veterinary surgery means you often need to be in two different places at the same time, and often, quite understandably, even if an animal has had to stay in overnight to be treated and monitored, once they leave, follow-up calls are rare.
In an ideal world, every single pet owner would receive a follow-up e-mail or call around a fortnight after their animal has been discharged, but a far more manageable and incredibly beneficial compromise would be to task each one of your veterinary surgeons to call three owners each week to check on their animal’s progress.
Hold Animal Behavior Classes
Another exciting and multi-rewarding new venture for your veterinary surgery would be to trial animal behavior and training classes at your clinic once or twice a week.
Naturally, these would need to be split into different species (nobody could expect their dog to behave in a room full of cats) and would require enough staff, but if you do have one or two trained members of the team, then this would not only increase revenue but connect your practice and staff with the local community.