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Interac, internet outage disrupts the morning routine across Saint John – New Brunswick


Bustling Friday mornings around Uptown bar John was interrupted by widespread technical problems – leaving some without internet and most unable to pay for their much-needed morning latte.

In catapult coffee & Studio on Princess Street, manager Micah Hiltz says about a third of its customer base typically pays via debit card – with Friday mornings being one of their busiest times.

Interac services have involved a Rogers stopped workingwhich means that the universal payment option is not possible – not only in Catapult but also in parking meters, garages and payments everywhere.

Read more:

Rogers users report mass outages affecting phones, Internet, Interac

“We’ve got some, they’re going to cash in or put on a credit card,” says Hiltz.

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“You need coffee to get through a day like this.”

Hiltz said employees alerted him to the power outage as soon as he arrived at the coffee shop for the day, with one customer telling them about the broader issue at hand.

He says they still won’t let any customers go without the caffeine.

“We said, ‘Well, you can see us next time you come.’ Like, we’re pretty laid back like that,” said Hiltz.

Subscribers who visit Catapult don’t have to go without WiFi, with in-store Internet not a Rogers connection.

Cafe manager Micah Hiltz said that one-third of the cafe’s patrons usually pay by debit card.

Travis Fortnum / Global News

Hiltz says that’s good news for those who work remotely from one of their desks – and may even attract patrons of other stores where Rogers WiFi relies.

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Power outages are a major disruption in the age of remote work.

Blocks from Catapult, Saint John resident Katelin Dean struggled to log into her office on Friday morning – with no option to fact check.

“I tested positive for COVID on Tuesday morning,” she said.

“I tried to work from home for a few days but I got quite sick. Today will be my catch-up day. “

With the Internet at Rogers’ home, Dean says she did what she could based entirely on her mobile data.

Many people with Rogers cellular plans have been left without that option.

Dean says she appreciates having a savvy recruiter and bets low on her project deadlines.

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New Brunswick Emergency Management said 911 services across the province were not affected by the outage.

However, individual police stations have shared that their reception lines are being disrupted.

In a social media post, Bathurst police said residents needing urgent help should dial 911 – even if they have Rogers’ phone.

© 2022 Global News, a division of Corus Entertainment Inc.





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