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Kia leads JD Power Vehicle Reliability Study for 2022

In the first year, That leads the annual JD Power Vehicle Reliability Study with a score of 145 issues per 100 vehicles. Buick (147) and Hyundai (148) make the top 3. The most premium brand on the list is Genesiswith a score of 148. So-called “mass-market” brands often lead this particular study, according to JD Power, as “premium” brands typically integrate more technology into their vehicles. , which increases the likelihood of problems occurring” and isn’t necessarily built to the higher standards of less expensive brands.

The highest ranked single name board is Porsche 911. This is the third time in the past four years and second year in a row that the quintessential Porsche sports car has achieved top honors. Porsche as a brand comes in at seventh place (162), just behind Lexus (159) and ahead of Dodge (166).

At the bottom of the list is Land Rover with a dismal score of 284; SUV experts held the same unfortunate distinction on last year’s list. Ram (266), Volvo (256), Alfa Romeo (245) and Acura (244) also performed poorly. The overall industry average score is 192 – mass market brands have an average score of 190 while luxury brands are 14 points lower at 204. While Tesla is not officially included in some results of JD Power, the agency said the sample size to which it had access to this study was too small to include.

As has been the case for the past few years, the infotainment system dominates the list of problems reported by owners. Common (or uncommon, depending on your perspective) complaints include built-in voice recognition (8.3 PP100), Android Auto/Apple CarPlay connectivity (5.4 PP100), system Built-in Bluetooth (4.5 PP100), not enough power plugs / USB port (4.2 PP100), confusing / difficult to use navigation system (3.7 PP100), touch screen / display (3.6 PP100) ), and incorrect/outdated map navigation system (3.6 PP100).

While problems with a car’s infotainment and tech packages are truly frustrating, it’s important to remember that such problems don’t usually keep owners stuck with an immobile vehicle. such as a damaged gearbox or a blown engine. Removing infotainment complaints from the results reduces the average problem score per 100 vehicles to a staggering 51.9 points.

The vehicles included in this study are from model year 2019. That means owners have had three years to get used to their cars and trucks. This is the 33rd year JD Power has surveyed owners for reliability, but the research has evolved over time. It was redesigned for this year to cover “184 specific problem areas across nine major vehicle types.” For 2022, these categories include driver-assistance technologies for the first time. You will notice that this year’s score is different from last yearreflect the change in the format of the study.

David Amodeo, global director of automotive at JD Power, said: “Automakers are increasingly viewing the owner’s relationship with their vehicles as having similarities with other consumer technology. “. “For example, mobile phones are always updating to software releases over the air, and increasingly, automakers must take advantage of this approach to troubleshoot problems, improve features, and add possibilities to please owners. The automakers that can do this best will have a huge advantage.”

Individual models that won top honors in their segments:

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