New survey results from JD Power just released today regarding customer satisfaction tram owners with their cars.
You ask how does JD Power achieve these rankings? It asks electric vehicle owners to rate their vehicles in various categories including: accuracy of the battery limit; the availability of public toll stations; battery range; cost of ownership; enjoyment of driving; easy charging at home; interior and exterior designs; safety features and technology; service experience; and the quality and reliability of the vehicle.
From there, we come to a score. Looking at the electric vehicle market in general, JD Power believes that the first movers to enter tram owners are very pleased with their experience – the same goes for those who have owned electric vehicles in the past. On average, new EV owners’ “satisfaction” with their car is 754. That number rises to 766 for owners who have owned an EV before their current one.
JD Power found that the top buying reason to buy new for former EV owners was an improvement in driving range over older EVs, like eighty six% of mass market buyers and 87% of luxury market buyers cite this aspect of ownership as their reason for buying what they already do. In a rather “duh” conclusion, J.D. Power also said it found that higher ownership satisfaction when getting their EV tax credit was an easier process.
Finally, J.D. Power says that the top three problems facing new electric vehicles are infotainment issues, exterior quality issues, and hissing/clackling.