New car quality down 11%, due to supply chain problems: JD Power

Billboards at Ziegler Cadillac, Buick and GMC Dealers in Lincolnwood, Illinois, USA. General Motors Company of America

Joel Lerner | Xinhua News Agency | beautiful pictures

According to JD Power’s 2022 Initial Quality Study, new vehicle quality is down 11% this year due to parts shortages, shipping errors and global trade disruptions. Buick, Dodge and Chevrolet top the list while Volvo, Chrysler and Polestar come in at the bottom three.

The Initial Quality Study 2022 shows that the number of new models is four times worse than the average in their segment. J.D. Power said disruptions such as semiconductor shortages and staffing shifts contributed to vehicle problems reaching a record high in the study’s 36-year history.

“I know we’re going to have a lot of challenges this year due to all the supply chain issues and everything else. I don’t think it’s going to be our worst year ever. We’ve never been. now saw an 11% decline before,” David Amodeo, global director of automotive at JD Power, told CNBC.

“The worst we’ve seen is 3% from last year. That’s huge! I didn’t appreciate all the challenges people go through until we looked at the data and totaled. fit it.”

JD Power’s initial quality rankings are based on survey responses from new car buyers or leased current vehicle owners who responded within the first 90 days of ownership. The rankings look at long-term reliability, attractiveness of vehicle features, and sales or dealer experience in separate surveys.

This year, Synthetic engine has managed to improve the quality of many of its products, bringing it to the top among all the auto companies on the list. GM’s Buick quality rose from 12th place last year to the top spot for original quality in 2022.

Hyundai’s Genesis ranks highest among premium vehicles. Only nine of the 33 ranked brands improved in vehicle quality year over year.

All in all, infotainment systems and mobile apps remain a tough spot for most automakers. The largest number of reported issues involved Google’s Android Auto and Apple CarPlay, designed to mirror smartphone apps like Maps onto the vehicle’s infotainment screen.

Except Tesla, mainstream car manufacturers often integrate Android and Apple systems that allow customers to mirror their phones on the car’s center screen. Tesla uses its own browser.

For Tesla, which ranked 7th from the end of the year, with the same initial quality score as Mitsubishi, dashboard alignment and poor paint quality were more common problems than customer problems with the app. company mobile or infotainment applications.

“When we think about what Tesla is talking about, that they are a software company that makes vehicles, that shows what we see about their problem areas,” said Amodeo. said at a news conference on Tuesday.

According to the survey, the average electric vehicle has more problems than cars and trucks with traditional internal combustion engines. Amodeo expects that to change “quite quickly” as production increases and customer adoption increases. According to research, Tesla vehicles are on average less likely to crash than electric vehicles from other automakers.

Elon Musk’s electric car venture has slightly improved on the original quality and is officially listed for the first time this year. JD Power previously surveyed Tesla owners but did not consider their scores official.

Electric car maker Polestar ranks last on the list with 328 incidents reported per 100 new vehicles sold or rented.

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