Nintendo urges investigation into ‘drift’ issue affecting Switch Joy-Con controllers | Science & Technology News
Should Nintendo conduct an independent investigation into the problem with the Joy-Con controllers on its Switch game console, which consumer group? speak.
The Nintendo Switch was launched 5 years ago but has been plagued by reports of “drift” – when the console records movement even though the joysticks are not in use.
Nintendo said only a handful of devices were affected and that customers experiencing issues should contact them.
What? says it surveyed 919 UK-based original Switch owners.
About 40% reported problems with drift, but only 73% of those contacted Nintendo about the issue.
This is despite the game company offering a two-year warranty on the console.
About 19% of those who made a complaint did not receive a repair or replacement.
What? Director of Policy and Advocacy Rocio Concha said: “Our research shows that drift problems continue to befall Nintendo Switch owners so often they can replace it out of their own pocket. controller is defective or face a lottery when contacting Nintendo for support.
“Nintendo urgently needs to do an independent investigation into why this happened and make the findings public.
“The video game giant must also commit to completely free repairs or replacements to those affected by the problem, and must promote the program so consumers know support is available.”
What? says their own testing on the Switch console has not found any drift issues, adding that this demonstrates how difficult it is to spot the problem, meaning that investigation is childish. best road.
Nintendo said: “The percentage of Joy-Con controllers that have ever been reported to have problems with the analog stick is very small, and we’ve been making continuous improvements to the Joy-Con analog stick since its launch in 2017.
“We expect all of our hardware to work as designed, and if anything falls short of this goal, we always encourage consumers to contact Nintendo customer support. , they will be happy to publicly and tolerantly resolve any consumer issues related to the stick-like Joy-Con controllers, including in cases where the warranty may no longer apply.”