In terms of value, a new study from JD Power has found that electric vehicles have more problems than typical internal combustion models.
While the assumption based on that could be that it has something to do with the battery pack, charging system, engine, or other things that set their powertrain apart, EVs don’t stand out as being prone to problems. in the survey at any of those respects.
What gets them in trouble? It’s all else—exotic and disparate hardware, cutting edge technology, and differently implemented interfaces that seem for different interests have frustrated owners.
According to David Amodeo, JD Power’s global director of automotive and who oversees Initial Quality Studies in the United States (IQS), trouble comes when automakers are making their electric cars They are distinctly different to help overcome some anxieties and fears about the genre as a whole.
2022 BMW iX xDrive50
“If you can wow them with more technology, if you can help justify the cost they have to price it and everything but the kitchen sink,” Amodeo said, pointing to the possibility that designers with dedicated EV skateboard platforms go beyond the design norm.
“So they’re trying to do everything to attract people, to get their attention, to really make the car desirable,” he summarizes. Green Car Report. “And because of that, some things don’t work very well.”
Complicating matters is that many of these are things that automakers haven’t done well in internal combustion models. Switching things to a touchscreen or capacitive touch surface tends to be more frustrating or problematic than initially surprising.
IQS looked at the responses of 84,165 car buyers and renters from the 2022 model year, compiling answers to 223 different questions related to the new car ownership experience during the first few months.
2022 Mercedes-Benz EQS driving for the first time (EQS 580)
Infotainment problems — and Apple CarPlay integration specifically — have been a cause of disappointment in the market. For electric vehicles in particular, car manufacturer brand app and their unstable connected vehicle features sometimes don’t work as expected.
J.D. Power also points out that problems with advanced driver assistance systems – particularly active lane control features – are the most frequently cited (and currently trending) issue. .
That’s closely related to our own experience with some recent all-electric newcomers, which gets better with subsequent powertrains. Update software for Volkswagen ID.4 made its sluggish interface a lot more user-friendly and improved the look and feel for Jaguar I-Pace probably what luxury EVs should have come out of in the first place. More, BMW iX We’ve just sampled some exceptional door and window hardware that has us simply questioning why.
Power notes that all cars – not just EVs – are more prone to problems. Across the industry, vehicle problems increased 11%, or 18 problems per 100 vehicles (PP100) from last year — to 180 PP100, a record high in the study’s 36-year history.
2022 Tesla Model 3
In general, electric vehicles are rated at 240 PP100 and Tesla is given a score of 226 PP100, although JD Power notes that this differs from Tesla because the company does not allow the company to access owner information when they must allow. Two years ago Tesla ranked last among brands in this survey, due to build quality issues.
JD Power won’t reveal which EV models excelled (or increased) particularly well in this survey.
Automakers know they’re diving into more unpredictable waters, and for some it’s a necessary risk, as they’re trying to change their identities around electric vehicles and create unique and different car experiences.
“Unfortunately, you can’t have the good side without the possibility of the downside,” Amodeo said. “Once you get rid of some of the growing pains and teething pains, you’ll be in a really good position.”