Southwest Airlines is trying to make holiday travelers feel a little better about the airline by offering them 25,000 frequent flyer points.
The airline says the points are worth more than $300 in flights.
Southwest included this offer in a letter — another apology for the chaos — from CEO Bob Jordan.
“I know that no apology can erase your experience,” Jordan wrote. He added that the airline was acting “very urgently” to process refunds, return lost luggage and process claims for reimbursement of expenses incurred for stranded travelers.
According to tracking service FlightAware, Dallas-based Southwest canceled more than 15,000 flights between December 22 and 30. The flight disruptions began with a winter storm that swept through the land. country. While other airlines recovered after a few days, Southwest continued to struggle with crews and planes stranded far from where they were supposed to be.
Southwest said those booked on flights between December 24 and January 2 that were canceled or delayed “significantly” will receive 25,000 points. It did not disclose how many passengers were booked on those flights.