Spam smackdown: Hiya claims ‘a big step’ by using AI to fight illegal phone calls

Hiya is adding new adaptive AI mobile phone spam detection to its Hiya Protect product. (Picture of Hiya)

Seattle-based technology company Hiya says it has reached a new milestone in the fight against spam calls, using 20 percent more artificial intelligence to detect illegal and unwanted calls than current technologies. Yes.

The company is implementing adaptive AI technology as part of its Hiya Protect product, which is used by wireless service providers, smartphone manufacturers, and application developers as part of the product. and their own services. It is available in services including AT&T Call Protect, Samsung Smart Call, and Hiya app.

It’s “a huge step forward in protecting the public from spam calls,” said Hiya CEO Alex Algard. in a news release.

Hiya’s CEO, Alex Algard.

Hiya says new technology is informed by live data streams from service providers, devices and apps. Adaptive AI “observes patterns left by spammers in network traffic and adjusts in real time to block them without the need for human retraining or historical data,” the company said. .

The company contrasts the new capability with current approaches of reacting to known phone numbers used by spammers. AI has the ability to adapt when spammers change numbers, carriers or other tactics.

Hiya, which also offers caller ID technology and call analytics, is currently 51st in GeekWire Index 200 of privately held Pacific Northwest technology companies.

The company out of Whitepages in 2016. It has raised more than $39 million in four rounds of equity funding, according to venture capital database PitchBook. Rivals include Truecaller and Whoscall.

Hiya now has more than 200 million users and 140 employees, with offices in Seattle, London and Budapest.

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