Ford’s the last three new car they were all big hits and every single one of them – Mustang Mach-E, Bronco and Maverick – has resulted in bookers and shoppers writing Internet stories about unfortunate interactions with agency. Sad stories often focus on seller mark, but many have also been described as being asked to pay more to hold one’s seat or line up. With the 2022 Ford Lightning electric pickup set to hit dealerships in the next few months, Ford is trying to stop the heinous acts. Admittedly, dealership franchising laws severely limit Ford’s ability to influence how dealers treat customers, but the automaker is going as far as it can in terms of those restrictions. . As Posted on F150gen14 Forum and subsequently removed at Ford’s request, the company’s VP of Sales for the United States and Canada sent a Note to all its resellers have started, “We recognize that a limited number of dealers are interacting with customers in a way that negatively impacts customer satisfaction and damages the Ford Motor Company brand and the Agency’s reputation. physical.”
Ford cannot prevent dealer reviews, which one Spreadsheets stitched together by an EV . subreddit Programs run from $1,500 to $10,000 right now. However, Ford could move on after dealers tried to get larger deposits from people who had secured their Lightning reservation by paying a $100 fee. That same spreadsheet claims that one agent in Virginia asked for $30,000 to be among the first 25 placeholders, while other buyers wrote about being charged a non-refundable $5,000 to maintain their confirmed reservation. In the letter the sales manager wrote to dealers, he said, “These actions are seen as threatening the customer by withholding the opportunity to convert the booking to a purchase order” and “This behavior is not allowed” because it is against the contract language between the OEM and the reseller that forces Agents must behave in a way”reflect in favor of the agent, the company and its products. “As such, the letter reads, ‘The Agent will by all means avoid any deceptive, misleading, misleading ‘bait’ or illegal advertising or business practices. ”
We will allow you some time to understand that.
Anyway, the Lightning is the car that gets all the attention because Ford has jumped into uncharted waters with its electric pickup and doesn’t want to alienate the buyers it might find there. This is especially important, as the head of North American communications Worm told Detroit Free Press, because EV pickup truck competitors enjoy a direct selling model designed to make the buying process easier (though it doesn’t always work that way). Another Ford executive tweeted advice on avoiding ticking and reporting dealers trying to play the trick. If Ford considers a store to be in breach of its obligations, the letter states, “Ford Motor Company reserves the right to redirect the distribution of dealers to F-150 Lightning“for the entire 2022 model year.
Ford, on the other hand, has told dealers that it is “providing support for the No-Sell Clause” in its one-year Lightning purchase agreement. This is intended to prevent buyers from flipping the pickup, as has been done with products like the GT and Bronco.
We don’t know how much either provision will help with the run and rollout of the F-150 Lightning, but we’re sure we haven’t heard the end of the day with compelling stories about the buying experience. .