Taylor Swift Says Ticketmaster Debacle Has Been ‘Excruciating’

Taylor Swift broke her silence for a week Ticket seller The debacle left many of her fans disappointed and heartbroken after being unable to purchase tickets for her next Tour on the platform.

“It goes without saying that I am extremely protective of my fans,” Swift wrote in a statement sent to her Instagram stories. “We have been doing this together for decades, and over the years I have brought many elements of my career into the company. I did this SPECIAL to improve the quality of the fan experience by doing it myself with my team who care about my fans as much as I do.”

“It’s really hard for me to trust an outside entity with these relationships and allegiances, and it’s frustrating for me to just watch mistakes happen without any recourse, ” Swift continues. “There are countless reasons why people have such a hard time trying to buy tickets and I am trying to figure out how to improve this situation in the future. I will not make excuses for anyone because we have asked them many times if they can handle this type of need and we guarantee that they can. It’s amazing that 2.4 million people have received tickets, but it really pisses me off that so many people feel like they had to go through bear attacks to get them.”

“And for those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for all of us to sing these songs together,” Swift concluded, seemingly wanted to imply that there will be more tickets for the Eras tour. not officially released. The manager of Swift, Ticketmaster, and Liberty Media, Ticketmaster’s largest shareholder, did not respond to The Daily Beast’s request for comment.

“Thank you for wanting to be there,” Swift concluded. “You have no idea what that means.”

On Thursday, Ticket seller canceled planned joint Friday ticket sales for Taylor Swift’s Era Tour, angering thousands of fans who haven’t been able to buy tickets and who are now wondering if they’ll ever get a chance.

But as early as Monday morning, it was clear to the most sensitive Taylor fans that Ticket sellerThe pop star’s plan to launch Eras Tour is about to turn into a disaster: even after signing up for Ticketmaster’s Verified Fans program, the show is supposed to increase your chances of getting tickets for the price. logically by bypassing the long lines of subscribers, millions of subscribers were not selected to receive the code needed to access the sale before 1 a.m. Monday.

This turned out to be not so important. The ticket buyers who actually tried to join the pre-sale almost immediately broke Ticket seller website and some people have succeeded in waiting in line for hours, only to be taken out of their car empty-handed before having a chance to buy anything.

On resale sites like StubHub, Taylor Swift tickets are listed for tens of thousands of dollars.

“The staggering number of bot attacks as well as non-coder fans drove unprecedented traffic on our site, resulting in a total of 3.5 billion system requests. system—4 times our previous high,” Ticketmaster said Thursday in a deleted blog post.

Madi, a 21-year-old Taylor Swift fan, was unable to purchase an Eras ticket this week. “I’m trying to have hope but I feel pretty defeated,” Madi told The Daily Beast on Friday. “Resale sites are too expensive. I can barely afford to buy things that are worth it, let alone what speculators are charging.”

That said, “my perception of Taylor hasn’t changed,” Madi told The Daily Beast.

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