For more than a century, innovation and great progress in modern medicine has achieved profound global achievements. longevity. Only in the last few decades have we seen a generational shift in the way tech-supported care is delivered and received. This shows that we are also aware that the current model of care can lead healthcare organizations to focus more on digital transformation and less on quality of care. This leads to new challenges including ethical vulnerability of providers (burnout), administrative burdens, and digital divides that do not allow equitable access to healthcare.
Cisco believes that technology can be used to positively impact care delivery, re-imagine, and transform the patient and provider experience, without technology becoming burden on those who use it. As we look to the future, we plan to have clinical and patient experiences powered by safe technology that improve outcomes.
Reinventing clinical experience
Because healthcare is delivered in different care settings, Cisco solutions enable patient-centered interactions across virtual and physical spaces.
Looking into the virtual space, Cisco’s virtual care support video provisioning enhances virtual interactions between the care team and the patient, helping to provide a more personalized and customized care experience in the clinic or at home. Today, Georgia Department of Public Health is expanding virtual visits across the patients they serve, allowing critical healthcare consultations to continue even between socially distancing practices.
We continue to enrich the virtual care ecosystem with Cisco Webex’s multidisciplinary team solution, giving providers the ability to virtually consult with specialists remotely to manage complex care situations, helping to reduce travel and ultimately time from diagnosis. present and treat medical conditions. Multidisciplinary teams at the University Hospital of Oslo in Norway have seen increased productivity by reducing the time from cancer detection to treatment from seven weeks to one.
As we gain efficiencies in the virtual care space, Cisco has also made great strides in optimizing collaboration and decision-making in traditional physical hospital environments. Smart app of route finder and clinical communication technologies enable more productive conversations between the care team, which can lead to faster intervention, and allow providers to focus on delivering quality care instead. for administrative duties.
We also find that today, patients are more conscious and involved in their care than ever before. The proliferation of wearable and connected devices enables the care ecosystem to proactively interact with patients and use medical devices effectively for more informed patient care.
Re-imagine the patient’s experience
Innovation in the patient experience involves understanding many aspects of customer care journey administered inside and outside the healthcare facility. With the change to omnichannel models, the care team can interact with the patient to provide a seamless and guided experience across digital, telemedicine, and traditional channels. In addition, medical staff manage contact center is the bridge to recognize medical problems and route calls faster for proper care. Suicide Prevention in San Francisco use the Webex Contact Center to coordinate and manage lifesaving care.
Increase Infrastructure, Safety
This increasingly connected healthcare ecosystem needs scalable and reliable infrastructure to deliver effective results throughout the care journey. While connected devices, IoT sensors, and apps offer many benefits, they also make health data particularly vulnerable to cybersecurity threats. Managing new age digital solutions means collaboration between healthcare entities to ensure infrastructure connectivity and scalability.
Use INFRAM, Infrastructure Adoption Model developed by HIMSS in partnership with Cisco and others, healthcare facilities are using a standardized way to assess infrastructure needs and digital readiness of hospitals. Availability includes threat vectors to assess cybersecurity breaches and Cisco Secure well-positioned to detect potential vulnerabilities, reduce risk, and avoid disruption of care delivery.
The future of healthcare
A new generation of technology such as hands-free smart devices, Wi-Fi 6 and 5G will promote the care delivery model. In addition to this layer, the immersive experience of using Augmented Reality (AR) and Mixed Reality (MR) devices allows extended care teams to collaborate. With Webex experts on demandwe bring Assisted Reality (AR) to Google Glass so clinicians can use hands-free and voice-activated devices to consult experts, view information securely shared healthcare or record patient encounters for educational and research purposes. Webex hologram push the boundaries of collaboration as we know it and deliver a truly immersive experience – providing a much-needed personalization element to the care model.
The emergence of innovative technologies will continue to redefine the future of healthcare, and Cisco remains steadfast in its journey to reinvent care delivery, reimagining the patient experience. and improve operational efficiency while ensuring a safe and patient-centered healthcare ecosystem.
Join Cisco at HIMSS22 in booth #1559, where we will showcase the rich patient and provider experience and chat with Cisco Healthcare Practices to learn how we can help you with the clinical, operational and financial outcomes you’re trying to achieve.
Repost:
