Tech

WhatsApp Business Accounts Getting New Message Rating Feature, Beta Testing Begins

WhatsApp is reportedly engaged on a message ranking function for enterprise accounts. This function will enable customers to fee messages from companies to present them suggestions. This function is reportedly rolling out for beta customers on Android, and some iOS customers have talked about seeing it as effectively. This message ranking function will enable customers to fee a message in stars, with 5 stars being the utmost and one star being the bottom. There is no such thing as a possibility to present direct suggestions to WhatsApp Enterprise accounts but.

WABetaInfo dug into the newest WhatsApp beta for Android 2.21.22.7 to identify this new message ranking function. This function has been enabled for beta customers and former beta customers can also be capable of reap the benefits of the function. Whereas a number of customers on WhatsApp beta for Android are getting it, the options tracker reported that some customers are additionally receiving it on WhatsApp beta for iOS as effectively.

Message ranking, the tracker notes, solely works for WhatsApp Enterprise accounts. As well as, this function is simply accessible whenever you obtain a message from enterprise accounts. While you fee a message, WABetaInfo reviews that WhatsApp can not see its content material and WhatsApp can not see who rated that message as a result of the suggestions is nameless. The function reportedly doesn’t break end-to-end encryption of message, and due to this fact the rated messages stay invisible to WhatsApp’s eyes.

Nonetheless, WhatsApp and enterprise accounts may be capable of see normal suggestions about despatched messages from the enterprise, however they will not be capable of see who rated them. In its ranking alert, WhatsApp notes that these scores look to assist companies enhance their messages to prospects.

To fee a acquired message in a WhatsApp Enterprise chat – faucet and maintain a message to open a dialog field. Earlier, the ‘report’ possibility used to point out up, alongside ‘copy’, to mark few inappropriate messages as spam. Now, a brand new ‘fee’ possibility has additionally been added for beta customers.

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Tasneem Akolawala is a Senior Reporter for Devices 360. Her reporting experience encompasses smartphones, wearables, apps, social media, and the general tech trade. She reviews out of Mumbai, and in addition writes concerning the ups and downs within the Indian telecom sector. Tasneem will be reached on Twitter at @MuteRiot, and leads, ideas, and releases will be despatched to tasneema@ndtv.com.
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