WAUKESHA, Wis. (CBS 58) – A Wisconsin family grieving the loss of a loved one says the hospital where she died has lost all of her personal items.
They say the headache is adding to their pain and they want to warn other families to prepare.
Pam Hart’s family has been struggling to process and grieve her death, which came a few weeks ago due to COVID-19. But now they are facing a different kind of loss: her credit card, bank account, password, and jewelry.
Marilyn Schultz is Pam Hart’s younger sister. She said, “So her complete identity is missing.”
It shouldn’t have ended like this when Pam arrived at the hospital on November 2.
Her husband, Terry Hart, said, “She wasn’t feeling well. And there she was a little short of breath and everything because she had COPD.”
Terry took her to the emergency room in Mukwonago. She was diagnosed with COVIID-19, transferred to Waukesha Memorial Hospital, and over the next few weeks her condition worsened.
Marilyn said, “There was never a place where we could have seen her eyes open and look at us.”
Marilyn remembers Pam saying, “She was my big sister, my best friend, my soulmate. I miss every second of not being with her.”
When Pam died, another problem arose: the hospital couldn’t find her personal items. Her clothes, jewelry, credit cards, and medical information were all gone.
After pam died, Marilyn met with the hospital’s security department. She said, “They told us after investigating and talking to all the different people who handled Pam’s stuff, they came to the conclusion that it was mistaken for junk and thrown in the trash.”
The family was not satisfied with the explanation. Terry said, “They say ‘we don’t have a responsibility to take care of people’s personal property.'”
Marilyn said the hospital offered to return several hundred dollars in cash that had been lost. But the family says it’s too late to get things right, so they want to warn other families. Terry said, “She wasn’t there to say goodnight and give her a kiss and everything. Nothing.”
ProHealth Care, which operates Waukesha Memorial Hospital, would not comment on this particular case. However, a spokesperson sent this notice: “We will be open to hearing from patients or families about lost belongings. When we receive such notice, we will do everything we can to get back to work. with patients and family members to find what was lost.”