Square Enix outlines new customer harassment policy

Square Enix has come up with one Customer harassment policy Focus on protecting your employees. In short, it will no longer provide customer service to those who engage in this type of harassment nor allow them to continue enjoying its games or products.

Customer harassment, according to Square Enix, is when customers (players) target Square Enix employees with malicious behavior. Examples of these include physical violence, hate speech (racism, prejudice, etc.), threats, defamation, slander, trespassing, stalking, sexual harassment, etc. Behaviors that prevent employees from performing their duties, such as making phone calls and keeping them on the phone for long periods of time, also count.

While not harassing, Square Enix is ​​also taking a stance against excessive requests. This includes unreasonable exchanges or demands for monetary compensation or unreasonable and excessive demands for sanctions. For example, you can’t ask Square Enix to fire someone just because they won’t refund your money.

Square Enix also announced that it will pursue legal action against particularly egregious acts of customer harassment. So, in the worst case scenario, not only will you lose access to certain products or services from Square Enix, but you will also get into trouble with the authorities and the law. Alike streaming guideHowever, many of the dangerous behaviors listed in this policy are socially unacceptable in any country. Most people don’t need to worry about violating it.

You can read the new harassment policy in Japanese and English English on the Square Enix website.