Lyft makes a permanent On-Time Pickup Promise for passengers credited for delayed trips
This has been a record summer tourist season, with US airlines expect 271 million travelers between June 1 and August 31, according to Airlines for America.
Lyft has long been in the business of getting travelers where they need to go when they need to be there.
After launching as a holiday travel promotion, Lyft’s On-Time Pickup Promise is now a permanent feature for drivers starting this summer, meaning you’ll get paid if not picked up on time.
Promise to welcome guests on time
Starting Wednesday, scheduled airport rides will be covered by Lyft’s On-Time Pickup Promise, ensuring your ride arrives on time or you’ll be compensated.
Users can schedule Lyft rides up to 30 days in advance so they can lock in a pick-up date, time, and price to avoid one more thing to worry about. Scheduled trips are also prioritized when it’s time to match a driver, and drivers can accept a trip at any time once scheduled. Pre-scheduled trips may be canceled or modified up to one hour before pick-up time.
If you are not picked up on time for your scheduled Lyft ride at the airport, you will automatically receive a Lyft Cash credit in your account as follows:
- $15 Lyft Cash if your driver is more than 10 minutes late (down from $20 on initial rollout)
- $50 Lyft Cash if you don’t meet your driver 10 minutes after your scheduled pickup time
- Add up to $50 in Lyft Cash if you can’t find a driver and your trip with another company is worth more than $50
The first two will be paid automatically, but you’ll need to contact Lyft through the app’s help section to submit a receipt from your alternate transportation to be reimbursed the additional $50.
Lyft’s on-time delivery promise is currently available in more than 50 North American markets, specifically:
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- Atlanta
- Austin
- Baltimore
- Boston
- Charlotte
- Chicago
- Cincinnati
- Cleveland
- Columbus, Georgia
- Columbus, Ohio
- Dallas-Fort Worth metropolitan area in Texas
- Denver
- Detroit
- Honolulu
- Houston
- Indianapolis
- Riverside-San Bernardino-Ontario Metropolitan Area in California
- Jacksonville, Florida
- Kansas City, Missouri
- Las Vegas
- Los Angeles
- Louisville, Kentucky
- Miami
- Milwaukee
- Minneapolis-St. Paul metropolitan area in Minnesota
- Nashville
- Nassau County, New York
- New shirt
- New Orleans
- North Georgia
- Orange County, California
- Orlando
- Philadelphia
- Phoenix
- Pittsburgh
- Portland, Oregon
- Raleigh-Durham metropolitan area in North Carolina
- Richmond, Virginia
- Sacramento
- Salt Lake City
- San Antonio
- San Diego City
- San Francisco Bay Area
- Seattle
- Tampa
- Toronto
- Tucson
- Vancouver, British Columbia
- Virginia Beach Hampton Roads, Virginia
- Washington DC
- Westchester County, New York
More comfortable mode
Lyft’s Extra Amenities feature is also available to put travelers in rest and relaxation mode from the moment they get in the car. Trips designated as “More Comfort” offer more spacious cars, top-rated drivers, and preset options for temperature, quiet ride, or luggage assistance.
These features follow on from Lyft’s successful launch. Women+ Connectionsuitable for women and non-binary riders and drivers in select cities.
As a reminder, Many types of credit cards offers extra points, miles or cash back on Uber and Lyft rides when you use them to book a ride, including:
The information about the Amex Green credit card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.
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